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Privacy and Security Policy

Introduction

Link2 Pty Ltd t/a Link2 Student Living regards privacy as an important part of our relationship with our Customers. The following privacy policy applies to all Link2 Student Living users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Link2 Pty Ltd, Policies Officer.
Your queries can be forwarded by email to team@link2.com.au, phone 0432600331 or in writing to:
Link 2 Pty Ltd,
Attention: Policies Officer,
PO BOX 86 Manly,
NSW 1655.


Collection of Information

In order to use the Link2 Student Living website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.Any information collected by Link2 Student Living is collected via correspondence from you, your agent, school or your company. This may be via the telephone, email, mail, fax or directly through our website.


Use of Collection Information

Any details collected from Link2 Student Living customers are required in order to provide you with our products and/or services, and a high level of customer service.Correspondence is recorded in order to provide service references, and to assist in our staff development.


Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information(such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to beprocessed as required. We never permanently store complete Credit Card details.We follow generally accepted industry standards to protect the personal information submitted to us,both during transmission and once we receive it.If you have any questions about security on our Website, you can email us at team@link2.com.au


Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you maycorrect, update, delete or deactivate it by emailing us at team@link2.com.au .


Orders

If you purchase a booking or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).We use this information for billing purposes and to complete your booking. If we have trouble processing your billing, we will use this information to contact you.


Communications

Link2 Student Living uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at team@link2.com.au . You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.


Third Parties

Link2 Student Living may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Link2 Student Living does not share any information with third parties for any unknown or unrelated uses.


Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Link2

Although Link2 is careful to select reputable partners, links on the Link2 Student Living site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Link 2 Pty Ltd. It is suggested that you check the relevant policies on external sites before providing personal information.


Changes to Privacy Policay

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect,how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you either, by email, or by means of a notice on our homepage.


Link2 Student Living Security Policy

Link2 Student Living uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants,providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Link2 Student Living or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to themerchant account held by Link2 Student Living.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au .



Booking Confirmation Policy

After Booking online, you will receive an email confirmation from eWAY containing your booking details (if you have provided your email address). We will normally confirm receipt of your booking within a few minutes of ordering. If you wish to query a booking please contact us at team@link2.com.au .


© Copyright 2012-2018. Link2 Plus Pty Ltd. trading as Link2 Student Living.
team@link2.com.au  |  +61 432 600 331  |  ABN 36 158 841 386

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